Refund Policy

Last updated: January 9, 2025

At GoLearn, we want you to be completely satisfied with your learning experience. If our service doesn't meet your expectations, we're committed to making it right.

30-Day Money-Back Guarantee

New subscribers can request a full refund within 30 days of their initial purchase, no questions asked.

Refund Eligibility

All subscriptions (monthly and annual) are eligible for a full refund within 30 days of purchase:

Within 30 days: Full refund of your payment, no questions asked
After 30 days: No refunds available, but you can cancel anytime to prevent future charges

How to Request a Refund

Contact Support
Email support@levelupgo.dev with your refund request. Include the email address associated with your account.
Confirmation
We'll confirm your request within 1-2 business days and verify your eligibility.
Processing
Approved refunds are processed within 5-10 business days to your original payment method.

What Happens After a Refund

Your subscription will be cancelled immediately
Access to premium content will end
Your account and progress data will be retained (you can request deletion)
You're welcome to resubscribe at any time

Exceptions

Refunds may not be available in these situations:

Accounts terminated for Terms of Service violations
Fraudulent purchase attempts
Chargebacks already initiated through your bank

Frequently Asked Questions

How long does a refund take to appear?

Once approved, refunds typically appear within 5-10 business days depending on your bank or card issuer.

Can I get a refund if I used a promotion or discount?

Yes, refunds are based on the amount you actually paid.

What if I subscribed through a third party?

Please contact the platform where you made your purchase for their refund policy.

What if I'm past the 30-day window?

After 30 days, refunds are not available. However, you can cancel your subscription at any time to prevent future charges.

Can I pause my subscription instead?

We don't currently offer subscription pausing. You can cancel and resubscribe when ready.

What currency will my refund be in?

Refunds are issued in the same currency as your original payment.

Contact Us

If you have any questions about our refund policy or need assistance:

Email: support@levelupgo.dev

We aim to respond to all refund requests within 24-48 hours.