Privacy Policy

Last updated: January 9, 2025

At GoLearn, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, and password when you register
• Payment Information: Billing details processed securely by Stripe (we do not store your full card number)
• Profile Information: Any additional information you choose to add to your profile
• Communications: Messages you send to our support team

Information Collected Automatically

• Usage Data: Lessons viewed, exercises completed, time spent, and progress
• Code Submissions: Code you submit for exercises (for evaluation only)
• Device Information: Browser type, operating system, and device type
• Log Data: IP address, access times, and pages viewed

2. How We Use Your Information

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your data based on:

• Contract: Processing necessary to provide our Service
• Legitimate Interest: Improving our platform, security, analytics
• Consent: Marketing communications (opt-in)
• Legal Obligation: Tax and accounting requirements

4. Information Sharing

We do NOT sell your personal information. We share data only with:

• Stripe: For payment processing (Stripe Privacy Policy)
• Service Providers: Hosting, analytics, and email services that help us operate
• Legal Requirements: When required by law or to protect our rights

5. Data Retention

We retain your data for as long as your account is active. After account deletion:

• Personal data is deleted within 30 days
• Anonymized analytics may be retained
• Payment records retained as required by law (typically 7 years)

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing

To exercise these rights, contact support@levelupgo.dev.

7. Data Security

We implement appropriate security measures including:

• Encryption in transit (HTTPS/TLS)
• Secure password hashing (bcrypt)
• Regular security assessments
• Access controls and monitoring

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

8. Cookies and Tracking

We use essential cookies for:

• Authentication and session management
• Security and fraud prevention
• Remembering your preferences

We may use analytics cookies to understand how our Service is used. You can control cookies through your browser settings.

9. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for transfers from the EEA.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe we have collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights:

Email: support@levelupgo.dev

GoLearn
Stockholm, Sweden

13. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at support@levelupgo.dev.